Deliver Better Mobile Services to Citizens
Citizens can review their bank balances online, order food, pay bills and check the weather – but if they want to inquire on the status of their tax return, medical benefits, or federal student loan, they must navigate one of the 24,000 websites maintained by the federal government; something federal Chief Information Officer (CIO) Vivek Kundra has called a “jungle” of out-dated and confusing information.
This July, Kundra announced a task force designed to cut through the online morass, not merely to reduce duplication and inefficiency, but to fulfill President Obama’s pledge to streamline service delivery and improve citizen services. The effort will compliment the “Making Mobile Gov Project,” a General Services Administration cross-agency campaign, which recognizes the growing ubiquity of smartphones and other mobile technologies that are changing the way citizens access information.
Join Federal Computer Week and Adobe for this FREE solutions seminar on Thursday, August 18th at the Ritz-Carlton, Pentagon City to discuss how federal agencies are working to improve their mobile strategies to deliver citizen services better, faster and at a lower cost.
- The impact of President Obama’s April 27 Executive Order on streamlining service delivery
- What citizen services have already been streamlined for mobile
- How agencies are building integrated strategies around mobile technology
- Best practices on building customer experience management systems for mobile
- The role of collaboration and information sharing to drive successful mobile implementation
Register today to learn how to create an integrated citizen experience that can dramatically improve service delivery.