Brooke Noelke Guthrie
Senior Manager, Managed Services Product and Business Management, CDW

Brooke Guthrie is an thirteen-year veteran of the CDW Hosting and Managed Services (HMS) management team. Today, she leads the team defining, packaging and positioning and managing HMS solutions. As the architect of HMS’s IT governance control structure, she wrote HMS’s first service catalog, policy manual, and many customer agreements.

Brooke has helped many of HMS’s largest customers structure successful outsourcing relationships. She led HMS through repeated, successful PCI certification, SAS 70 Type II audits and several large application system upgrade and consolidation efforts. She has managed network operations, operational engineering, project management, service account management, IT system management application and security teams supporting HMS data center and managed services outsourcing capabilities. Brooke leveraged this extensive experience as the leader of HMS’s IT management consulting team for several years, helping clients put together improved service management structures and addressing other related process considerations at major Midwest corporations.

Brooke holds a BA with Honors in the Liberal Arts and Academic Distinction from the University of Wisconsin-Madison. She also holds the top ITIL Version 3 certification, the ITIL Expert certificate. She is certified by ISACA (Information Systems Audit and Control Association) as a Certified Information Systems Auditor (CISA) and is Certified in the Governance of Enterprise Information Technology (CGEIT). Brooke is currently working on an MBA.

Specialties: ITIL V3 Expert, Service Support Structures and Processes, IT Strategy, Outsourcing Relationships, Vendor Management