Virtual Presentation Registration Now Open

Register today for this online presentation and learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts use real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

Featured Speakers:

Martha Dorris
Director, Office of Innovative Technologies, Office of Citizen Services and Innovative Technologies/18F, General Services Administration

Clay Richardson
Principal Analyst, Forrester Research

Watch featured speakers address:

  • Practical strategies to enable rapid, incremental, and measurable business process evolution
  • Methods to encourage adoption of new agency processes
  • Why executive education and leadership involvement is essential for enterprise-wide process evolution
  • How BPM tools and techniques fit into your existing architecture and how to evaluate potential for real cost savings
  • How BPM and business rules can leverage mobility, cloud computing, and real-time analytics to dramatically improve the customer experience
  • How to pilot, learn, and accelerate deployment of new applications

Event Information

On Demand - Watch when it's best for you

Complimentary Registration

Watch from the convenience of your office or home

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