2 Minutes
Welcome and Opening Remarks
Steve LeSueur [Executive Host]
Contributing Editor, 1105 Public Sector Media Group
56 Minutes
Delivering Exceptional Customer Experience with a Business Process Playbook
Principal Analyst, Forrester Research
28 Minutes
Improving Agency Processes—Focus Here First
BPM Strategist, IBM Federal
35 Minutes
The Customer Revolution is Here
Director, Office of Innovative Technologies, Office of Citizen Services and Innovative Technologies/18F, General Services Administration
21 Minutes
Designing Process-Centric Automation—Agency Experience
Director, Business Process Management Division, Bureau of the Fiscal Service, Information and Security Services, Department of the Treasury
Steve LeSueur [Facilitator]
Contributing Editor, 1105 Public Sector Media Group

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