Consumers know when they’ve have had a good customer experience. Often, business processes are what separate truly satisfying experiences from disappointing interactions with service providers, including public-sector enterprises.

How are Federal agencies doing? As with most organizations, many agency processes could be improved, integrated, or streamlined to drive out costs and improve the user experience. Today’s lean Federal budgets make accomplishing those objectives a challenge. Process improvement can help you get there by focusing on internal business operations, eliminating obstacles to service, and prioritizing end-user expectations and outcomes.

Register now to explore these issues and learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts—including Forrester analyst Clay Richardson—will use real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

What you will learn:

  • Practical strategies to enable rapid, incremental, and measurable business process evolution
  • Methods to encourage adoption of new agency processes
  • Why executive education and leadership involvement is essential for enterprise-wide process evolution
  • How BPM tools and techniques fit into your existing architecture and how to evaluate potential for real cost savings
  • How BPM and business rules can leverage mobility, cloud computing, and real-time analytics to dramatically improve the customer experience
  • How to pilot, learn, and accelerate deployment of new applications

Register today for this complimentary program. You’ll take away new ideas to advance your agency’s efforts to design and deliver more cost-effective services—whatever your mission requires.

Event Information

On Demand - Watch when it's best for you

Complimentary Registration

Watch from the convenience of your office or home

Presented by

Sponsored by